Shipping policy

SHIPPING POLICY

Order Processing

HIGH COSMETIC AGENCY is committed to processing and shipping your order as quickly as possible.

Orders are typically processed within 1–5 business days after they are placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 2:00 PM, on weekends, or on holidays will begin processing on the next business day.

Please note that processing time is separate from carrier transit time.

Shipping Availability

At this time, HIGH COSMETIC AGENCY ships within the United States only. International shipping is not currently available.

Shipping Methods & Delivery Times

Orders are shipped using established carriers such as USPS and UPS.

Available shipping methods and any applicable shipping charges are displayed at checkout before you complete your purchase.

Standard shipping generally takes approximately 2–10 business days after your order has been processed and shipped, depending on the destination and carrier service selected.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, or other circumstances outside our control may affect delivery times.

Shipping Costs & Free Shipping

Shipping costs, when applicable, are calculated and clearly displayed at checkout before payment.

From time to time, HIGH COSMETIC AGENCY may offer free or discounted shipping promotions. Any minimum purchase requirements or other conditions will be clearly displayed on our website at the time of the promotion.

Order Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Multiple Shipments

In some cases, an order may arrive in more than one shipment depending on product availability or fulfillment location. When available, tracking information will be provided for each shipment.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned because of an incorrect or incomplete address may be subject to additional shipping charges before they can be reshipped.

Delayed, Lost or Damaged Packages

If your package is significantly delayed, arrives damaged, or you experience another delivery issue, please contact HIGH COSMETIC AGENCY as soon as possible so we can review the situation and assist you.

For damaged shipments, please retain the original packaging and provide photographs of the package and damaged product when requested.

Contact Us

If you have questions regarding your order, shipping, or delivery, please contact us:

HIGH COSMETIC AGENCY
Email: sales@highcosmeticagency.com
Phone: +1 (888) 335-3730
Miami, Florida, United States