Refund policy
RETURN & REFUND POLICY
Returns
At HIGH COSMETIC AGENCY, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within the following timeframes:
- Makeup products: within 15 days of delivery
- Skincare products: within 30 days of delivery
To be eligible for a return, products must be unused or gently used and returned in their original packaging.
How to Start a Return
To request a return, email sales@highcosmeticagency.com with the subject line “RETURN” and include:
- Your order number
- Product name(s)
- Your full name
- Shipping address and ZIP code
- Reason for the return
Please contact us before sending any product back. Our team will provide return instructions and the appropriate return address.
Return Shipping
If your return is due to an incorrect, damaged, or defective product received from HIGH COSMETIC AGENCY, we will cover the applicable return shipping costs.
For other eligible returns, the customer is responsible for return shipping costs. If HIGH COSMETIC AGENCY provides a prepaid return label, the cost of the label may be deducted from the refund unless otherwise stated.
Original shipping charges are non-refundable except when the return results from an error by HIGH COSMETIC AGENCY.
We recommend using a trackable shipping service for returns. HIGH COSMETIC AGENCY cannot be responsible for return packages that are lost in transit before they are received by us.
Sets, Collections & Bundles
Products sold as a set, collection, or bundle must be returned together with all items included in the original purchase to qualify for a refund of the complete set.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at sales@highcosmeticagency.com within 14 days of delivery.
Please include your order number and photographs of the product and packaging when applicable so we can evaluate the issue and assist you.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed within 7 business days and issued to the original payment method used for the purchase.
Please note that your bank or credit card company may require additional time to post the refund to your account after it has been processed.
Non-Returnable Items
For health, hygiene, and safety reasons, products that are substantially used, altered, or returned without their original packaging may not be eligible for return.
Items marked as final sale, if applicable, are not eligible for return unless they arrive damaged, defective, or incorrect.
Cancellations
If you need to cancel an order, please contact us as soon as possible at sales@highcosmeticagency.com. We cannot guarantee cancellation once an order has entered processing or has shipped.
Contact Us
For questions about returns or refunds, contact:
HIGH COSMETIC AGENCY
Email: sales@highcosmeticagency.com
Phone: +1 (888) 335-3730
Miami, Florida, United States